Frequently Asked Questions

**CLICK HERE FOR HOLIDAY SHIPPING INFORMATION

Frequently Asked Questions

1. Product Information

2. International Orders - Shipping Quotes
3. Shipping

4. Gift Card Information
5. Company Store Locations
6. Placing an Order
7. Returns & Exchanges
8. Questions - Contact Us

1. Product Information & T-shirt Sizing

Collector T-shirts:
We suggest ordering the size you would typically wear in any t-shirt. Please follow the care instructions on the t-shirt tag for washing/drying instructions. Below you will find a general sizing guide for our T-shirts.

Adult Collector Shirts

Youth Collector T-shirts

Hats

Most of our hats are adjustable; however our Twill Stretch hats are fitted.

Twill Stretch (Fitted) Hats
Small/Medium 7 3/8"
Medium/Large 6 7/8" - 7 1/4"
Large/X-Large 7 3/8" & up

2. International Orders - Shipping Quotes

Unfortunately, at this time we are unable to process international orders through our web site. However, we would be more than happy to give you a shipping quote for your order. If you would like to place an international order and need a quote, you may:

1. Email us at Catalog@innout.com
Include your shipping address, and the merchandise you are interested in purchasing.

2. Call us at (800) 743-0128 and speak to a Merchandise Specialist.

3. Shipping:

Shipping cost is calculated based on your order subtotal:

*Alaska and Hawaii - Please add an additional $20 for UPS Air

Shipping Times:

The times listed below estimate the expected number of business days it will take for in-stock merchandise to be shipped from our facilities and delivered to you. ("Business Days" means Monday-Friday, excluding holidays.) In some cases, merchandise may ship earlier than expected. When you choose "Expedited" or "Express" delivery, we'll expedite processing in our warehouse and select the shipping carrier and method designed to meet the stated delivery.

**Excluding weekends and holidays

**Shipments to Alaska, Hawaii, US Territories and APO/FPO addresses take additional time. Orders being shipped to PO Boxes and APO/FPO addresses cannot be expedited.

Shipping Methods:

We currently use two different carriers: UPS (United Parcel Service) and USPS (United States Postal Service) for our shipping options. The most appropriate delivery method will be used depending on the weight, shipping destination, and shipping method for your package.

4. Gift Card Information

-Gift cards are also available at all of our restaurant locations.

-Gift Cards are redeemable at all of our locations. Unfortunately at this time Gift Cards are not redeemable for merchandise online. However, we would be happy to take your gift card payment over the phone at (800) 743-0128. 

-Shipping is free for orders containing only Gift Cards. When other items are ordered along with Gift Cards, sales tax and shipping/handling will be applied to the value of the items, not the Gift Cards.
 

*Please be aware Gift Card orders $105 and over will not be processed immediately. You will receive a follow-up call or e-mail to verify your order information and the order will be sent out free of charge UPS Ground afterward. For expedited shipping or to place your order over the phone, feel free to call us at (800) 743-0128.

-We are not responsible for lost or stolen gift cards. If you would like to purchase shipping that provides tracking and insurance for the gift card, please place your order with us at (800) 743-0128.

-Ordering a large quantity of gift cards and need to pay with a check? No problem! Give us a call at (800) 743-0128 and we can e-mail or fax you an invoice. Once we receive your check in the mail, we can mail out your gift cards.

5. Company Store Locations

Come visit us! We have two Company Store locations.

13800 Francisquito Ave
Baldwin Park, Ca 91706
Store Hours: Monday-Saturday, 10am-5pm

4838 Dean Martin Road
Las Vegas, NV 89103
Store Hours: 7 Days a week, 10am -6pm

6. Placing an order

We hope your experience with us is a good one and we look forward to helping you with your order. There are several ways to place and order:

1. Online
Our online company store is open 24/7 at http://shop.innout.com and we accept Visa or Master card.

2. Phone
Our Merchandise Specialists can be reached at (800) 743-0128 and we accept Visa or Master card

3. Mail/Catalog
If you have a Merchandise Catalog, you can mail in a check or money order or pay with your Visa or Master card. If you don't have a catalog, we would be happy to mail you one. Please give us a call at (800) 743-0128 or e-mail us at catalog@innout.com

4. Fax
If you have a Merchandise Catalog, you can fax in your order form to (626) 813-8236 and pay with your Visa or Master card.

7. Returns and Exchanges

At In-N-Out Burger, the customer is our number one asset. So, we hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within sixty (60) days of the date of your purchase for an exchange, or refund.

Please select the link below to review our return policy that also includes instructions on how to return or exchange merchandise.

8. Questions/Comments - Contact Us

Have a question about your order, our website or our merchandise? We would love to speak with you! Please give our Merchandise Specialists a call at (800) 743-0128 or e-mail us at Catalog@innout.com