Shipping Policy

The times listed below estimate the expected number of business days it will take for in-stock merchandise to be shipped from our facilities and delivered to you. ("Business Days" means Monday-Friday, excluding holidays.) In some cases, merchandise may ship earlier than expected. When you choose "Expedited" or "Express" delivery, we'll expedite processing in our warehouse and select the shipping carrier and method designed to meet the stated delivery.

Shipping Method Expected Delivery
Standard 3-8 Business Days
Expedited 2-3 Business Days (If placed before 12pmPST)
Express 1-2 Business Days (If placed before 12pmPST)

 

Returns and Exchanges

Returning or exchanging items bought online

At In-N-Out Burger®, the customer is our number one asset. We hope you are completely satisfied with your order, and if for any reason you are dissatisfied with your purchase, we are here to help. Simply return the merchandise within sixty (60) days of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions apply.

  • Start your return by using our interactive returns process, or calling us at (800) 743-0128 or emailing us at CompanyStore@innout.com. We will email you a prepaid USPS label. If you do not have printing capabilities, we will be happy to mail you a return label.
  • Print your prepaid return label and pack your return in the original package, if possible. Attach your prepaid return label to the package and ship it at your nearest drop-off location.
  • For exchanges, as soon as we receive your returned item, we will process the exchange and send your requested replacement to the provided address.
  • For refunds, as soon as we receive your returned items, we will refund the purchase amount to the original method of payment, such as the credit card used for the order.

Returning or exchanging a gift, or in-store purchase? Please contact us for the best service and selection.

Please note the following limitations and exclusions:

  • To be eligible for a refund or exchange, returned merchandise must be unwashed, unworn, and undamaged. We will not exchange or refund items that have been monogrammed, personalized, or used.
  • If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item or the item sent is defective or damaged at the time you receive it.
  • We make every effort to process your return request promptly after we receive the returned item. However, please understand that during the holiday season, it may take several weeks to process your return request and send you a replacement item or refund.
  • Refunds will be issued in the original form of payment. For example, we will only credit the credit card used for the original purchase.
  • At this time, we do not offer international returns; however, please contact us if there are any issues with your order.

Have a question? We would love to speak with you. Please email us at: CompanyStore@innout.com, or give our Merchandise Specialists a call at (800) 743-0128 from 8 a.m. to 5 p.m. PST Monday through Friday.

Online orders may also be returned in person with proof of purchase at any of our three retail locations.