Shipping & Returns
In accordance with public health mandates our warehouse and retail locations are currently closed. You will see a delay in the shipment of your order until at least April 21st. We apologize for any inconvenience and appreciate your patience. Thank you!
Returns and Exchanges
At In-N-Out Burger®, the customer is our number one asset. So, we hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within sixty (60) days of the date of your purchase for an exchange, credit, or refund. In order to assist us with your return, the following terms and conditions do apply.
What you must do:
- On the front of your sales receipt (enclosed with your purchase), please describe the reason for the return and whether you would like to (1) exchange the item, (2) receive a credit towards another purchase from In-N-Out or (3) receive a refund of the amount that you actually paid for the returned item. If you do not have the sales receipt, any piece of paper will do.
- Pack and seal your return in the original package and with the sales receipt, if possible.
- Send the package prepaid and insured to us at the address below. We do not accept C.O.D. deliveries.
13502 Hamburger Lane
Baldwin Park, CA 91706
Please note the following limitations and exclusions:
- You must have a valid sales receipt in order to receive a refund or credit. If you do not have a valid receipt, we will exchange the merchandise for the same merchandise only - no substitutes.
- Merchandise you return must be unwashed, unworn, and not damaged in order to be eligible for a credit or refund. Also, items that have been monogrammed, personalized, or used, are not returnable and are not eligible for a credit or refund.
- If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are nonrefundable unless we have sent the wrong item or the item sent is defective or damaged at the time you receive it.
- We can only offer a credit for the value of the item returned. Once the credit is issued, you have 90 days to redeem the issued credit.
- We make every effort to process your return request promptly after we receive the returned item. However, please understand that during the holiday season and other busy seasons, it may take several weeks to process your return request and send you a replacement item or credit or refund.