Shipping & Returns

Shipping Policy

The times listed below estimate the expected number of business days it will take for in-stock merchandise to be shipped from our facilities and delivered to you. ("Business Days" means Monday-Friday, excluding holidays.) In some cases, merchandise may ship earlier than expected. When you choose "Expedited" or "Express" delivery, we'll expedite processing in our warehouse and select the shipping carrier and method designed to meet the stated delivery.

Shipping Method Expected Delivery
Standard 3-8 Business Days
Expedited 2-3 Business Days (If placed before 12pmPST)
Express 1-2 Business Days (If placed before 12pmPST)

 

Returns and Exchanges

At In-N-Out BurgerĀ®, the customer is our number one asset. So, we hope you are completely satisfied with your order. If for any reason you are dissatisfied with your purchase, simply return the merchandise within sixty (60) days of the date of your purchase for an exchange or refund. In order to assist us with your return, the following terms and conditions do apply.

What you must do:

  • On the front of your packing slip (enclosed with your purchase), please describe the reason for the return and whether you would like to (1) exchange the item, or (2) receive a refund of the amount that you actually paid for the returned item. If you do not have the packing slip, any piece of paper will do.
  • Pack and seal your return in the original package and with the packing slip, if possible.
  • Send the package prepaid and insured to us at the address below. We do not accept C.O.D. deliveries.
    In-N-Out Burger
    Company Store
    13502 Hamburger Lane
    Baldwin Park, CA 91706

Please note the following limitations and exclusions:

  • Returned merchandise must be unwashed, unworn, and not damaged after you receive it from us. Items that have been monogrammed, personalized or have been used are also not returnable.
  • If you request and are eligible for a refund, we will refund the price actually paid by you for the returned item. Shipping and handling costs are non-refundable unless we have sent the wrong item or the item sent is defective or damaged at the time you receive it.
  • We make every effort to process your return request promptly after we receive the returned item. However, please understand that during the holiday season, it may take several weeks to process your return request and send you a replacement item or refund.
  • Refunds will be issued in the original form of payment. We can only credit the credit card used for the original purchase.